Refund & Cancellation Policy

This policy applies to paid Provisionix subscriptions contracted with ITEVOX SAPI DE CV. Subscriptions are currently contracted through our sales team; if online purchase becomes available, this policy will apply to it as well.

The free tier and evaluation environments involve no charge, so no refunds apply to them.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access to the service until then.

We do not provide prorated refunds for cancellations made mid-cycle, except where required by applicable law or agreed in your signed contract.

Refunds are issued in full for:

Service availability failures are compensated through service credits under our Service Level Agreement, not through cash refunds.

Send your request to contact@provisionix.io within 30 calendar days of the charge, including the invoice details. Approved refunds are returned to the original payment method.

Nothing in this policy limits the rights you have under applicable consumer protection law.

We may update this policy from time to time; changes apply to charges made after they take effect.